1. Who we are
We are a sole trader business based in London, England. We sell trend-inspired apparel and accessories online. We are not VAT registered, so no VAT is charged on your order.
Contact: info@trendmerch.co
2. What you're buying
Each product is made to order. When you place an order, you're buying the item in the colour and style shown on our site. Product images on the site are representative mockups and may differ slightly from the finished product in terms of exact colour shade, texture, or positioning. This is normal for custom-made goods.
3. Price and payment
The price is £28 for UK orders (free shipping) or £28 + £8 shipping for international orders. No VAT is charged as we are not VAT registered.
Payment is processed securely by Stripe. Stripe is PCI DSS compliant. We never see, store, or have access to your full card details. Your payment information goes directly to Stripe's servers.
4. Shipping
- UK delivery: Free. Estimated 5–7 days from order. Products are made to order and shipped directly from our UK production partner.
- International delivery: £8 flat rate. Delivery times vary by destination.
- Import duties and taxes: If you're ordering from outside the UK, your country may charge import duties, customs fees, or local taxes on delivery. These charges are set by your country's customs authority, not by us, and are your responsibility to pay.
5. Your right to cancel (UK customers)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your item, without giving a reason.
To cancel, email us at info@trendmerch.co within 14 days of delivery. We'll confirm cancellation and explain how to return the item.
Important note on personalised items: If your item has been personalised or customised beyond our standard designs (for example, a custom option you've requested by email), your right to cancel may not apply. We'll make this clear before you confirm any custom order. Our standard options listed on the site are not considered personalised for the purposes of this right.
6. Returns
- Quality issues (defective product, damaged in transit, wrong item): Contact us and we'll arrange a return. We cover the return postage. You'll receive a full refund or replacement once we've received the item back.
- Change of mind: You can return the item within the 14-day cancellation period. It must be unused, unworn, and in its original condition. You pay the return postage. We'll refund the purchase price (excluding any original shipping cost) once we receive the item back.
Refunds are processed to your original payment method within 14 days of receiving the returned item.
7. Made to order
Each product is made individually after you place your order. We don't hold pre-made stock. This means there may be minor variations between items, which is part of the handcrafted process.
8. Intellectual property
The site design, branding, and all product photography and mockups on this site are our intellectual property. You're welcome to share photos of your purchase on social media. You may not reproduce our designs, images, or branding for commercial use without written permission.
Product images on the site are digitally generated mockups. They are representative of the final product but are not photographs of the exact item you will receive.
9. Limitation of liability
We sell apparel and accessories. We do our best to describe them accurately and deliver them on time, but we can't guarantee:
- Exact colour matching between your screen and the physical product
- Specific delivery dates (we provide estimates, not guarantees)
- That the site will be available at all times without interruption
To the fullest extent permitted by law, our total liability for any claim related to your order is limited to the amount you paid for that order. Nothing in these terms affects your statutory rights as a consumer under UK law.
10. Third-party services
We use the following third-party services to operate:
- Stripe for payment processing
- Vercel for website hosting
- UK-based production partners for manufacturing and fulfilment
Each of these services has their own terms and privacy policies. We're not responsible for their services beyond what's within our control.
11. Changes to these terms
We may update these terms from time to time. The "last updated" date at the top of this page will change when we do. If we make significant changes that affect existing orders, we'll notify affected customers by email.
12. Governing law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact
If you have any questions about these terms, your order, or anything else: